Driving Product Strategy and Execution to Deliver Measurable Impact.

Senior Project Manager (Acting with Product Management Focus)

Challenge: The previously utilized Change Management Tool was significantly outdated, hindering organizational performance and user satisfaction.

Solution: Spearheaded a cross-functional team to rejuvenate the tool, meticulously integrating enduring user requests and achieving a remarkable 20% reduction in response times.

Result: Successfully delivered a Minimum Viable Product (MVP) ahead of the projected timeline, resulting in an enhancement in user engagement by 15%.

Challenge:
Faced operational bottlenecks and conflicting priorities between Security and Operations over access control models for the admin panel, with SOC1 and SOC2 certification requirements at stake.

Solution:
Conducted thorough research into RBAC and PBAC, including user needs and compliance standards, and presented a strategic recommendation to the CEO. Collaborated with Operations and Security teams to ensure the solution aligned with the company’s market differentiator of security and compliance.

Result:
Championed the adoption of a hierarchical RBAC model, which streamlined role-based permissions without hindering business flexibility and supported our SOC1 and SOC2 certification efforts.

Challenge:
Streamlining the application process for the FairFares Program while ensuring compliance with confidentiality standards and addressing inefficiencies in the user experience.

Solution:
Conducted an in-depth analysis of the application system to identify bottlenecks and user pain points. Collaborated with development teams to implement process improvements, enhance system usability, and ensure robust safeguards for applicant data.

Result:
Delivered a streamlined application workflow that reduced processing time by 25% and improved the applicant experience while meeting strict confidentiality and compliance standards.

Challenge:
Stakeholders frequently submitted vague or conflicting business requirements, leading to development delays and mismatched product features. There was no clear process to prioritize or refine incoming requests.

Solution:
Designed and implemented a structured requirement intake and refinement process. Facilitated workshops to align stakeholders on priorities and ensure clarity in user stories. Created a dynamic backlog to track progress, highlight dependencies, and resolve conflicts before development began.

Result:
Reduced development delays by 25% and delivered three high-priority product features ahead of schedule. Improved stakeholder satisfaction scores by 20% through transparent communication and faster delivery of key features.